Dear Valued Customers,  

We have heard that there are rumours circulating about exemptions to the appointment requirements for cash withdrawals. To avoid disappointment, we would like to remind customers that the cash withdrawal service is only available by appointment. 

All customers who want to make cash withdrawals are required to make appointments through our KBZPay app. Please see the detailed instructions here.

For senior customers in Yangon, please call 09 9510 18555 or 8555 for more details.