At KBZPay, your safety and security are our highest priority. We are aware of recent incidents where individuals have experienced unauthorized access to their accounts via OTP and PIN number. In response to this, we are verifying the cases in a timely manner, protecting our customers from any financial loss as well as providing support to CBM for further investigations. We want to remind all users of the importance of safeguarding their personal and financial information.

Your PIN is your digital key to financial security. It should never be shared with anyone under any circumstances. This includes friends, family members, bank staff, merchants, or anyone else. No person, however close to you, needs your PIN, and no one from KBZPay will ever ask for it. It is essential to create a unique and strong PIN that is difficult to guess, avoiding simple combinations such as repetitive numbers, your birth year, NRC numbers, or your phone numbers.

To further enhance the security of KBZPay, we are working on implementing biometric identification and device-based notifications. These improvements reflect our commitment to continually advancing the security of your digital wallet.

We also want to raise awareness of scams and phishing attempts. Fraudsters may use various tactics to trick you into sharing your information, including phishing apps or fake calls and messages. Be cautious of any apps claiming to provide financial services but are not verified or officially linked to KBZPay. Always download the KBZPay app from trusted sources like the Google Play Store or Apple App Store. Similarly, if you receive an OTP and did not initiate a request, do not share it or act on it. Remember, KBZ Bank or KBZPay employees will never ask for your PIN or OTP.

To protect yourself further, ensure your KBZPay app is always updated to the latest version, avoid logging into your account on shared devices, and monitor your account regularly for any unusual activity. If you suspect unauthorized activity or need assistance, please contact our customer service team through our hotline 3211.

Your security is our top priority, and we are committed to supporting you every step of the way. By staying vigilant and following these precautions, you can help ensure your wallet remains safe.