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FAQs

If and when you lose your saving passbook, please contact and inform your nearest branch as soon as possible. You can apply for a replacement passbook at the account holding branch. You will need to bring a statement from the police station.

You cannot add anyone to your individual account. You will have to open a separate joint account.

Parents or legal guardian can withdraw on behalf of the child at the account holding branch.

Internet bill payment service for Myanmar Teleport is available but the bank currently does not offer other payment services.

Yes. Charges apply if the cheque is used in another city.

Except for withdrawal and payment at POS terminals, other services are not yet available.

Foreign currency account can be opened at Kyun Taw Lan Branch and Kyauktada Branch.

KBZ Union Pay Credit Card FAQS

Credit Card is a kind of unsecured personal loan provided through a “plastic card”, which can be used for payment of goods & services or cash withdrawal.

UnionPay International (UPI) previously known as China UnionPay [CUP] is a payment card brand, similar to other International brands like Visa, MasterCard, Amex, JCB etc.

There will be two (2) types of UPI credit card will be issued by KBZ Bank i.e Platinum & Classic Card. Customer can apply for any of the card depending on their income eligibility.

The key difference between KBZ UPI Platinum & Classic Credit Card are the added value proposition and the premium fees charged for Platinum cards. KBZ UPI Platinum Credit Card has additional value proposition such as :

Asia Prestige Program benefits where customer can access to :
Global Airport VIP Lounge 6 times in a year at over 400 airports & 900 Lounges
Global Emergency Medical & Travel Assistance
Concierge Services
20% discount in any F & B outlets in Sule Shangri-La, Yangon for a maximum of 30 person per visit except banquet and in room dining.
Overseas travel accident insurance twice a year

Credit limit is calculated and assigned based on the credit underwriting done by the bank based on applicant’s financial status.

Yes, your credit limit is shared regardless of the number of supplementary cardholders.

Normally, there is grace (interest free) period of 15-45 days depending on day the transaction is made.
Interest free grace period will be applicable for purchase transactions only. There will be no grace period for Cash Withdrawal.
Billing date is defined per product i.e KBZ UPI Classic on 20th & Platinum is on 25th on every calendar month, which includes transaction for whole month, fees & charges accrued.
Payment due date is on +15 days from billing date. If +15th day is a Bank holiday, next working day would be applicable.

The current interest rate is 13% per annum, applicable on unpaid dues on daily basis and posted on monthly statement billing.
There will be no interest applicable for purchase transactions if paid in full on first due date. However if customer opted for partial payment, there will be no interest free period.

First delinquency is defined as the first date of overdue. Customer will be charged with interest & late payment fee on next billing if customer missed payment on first due date.
Second delinquency is defined as the non-receipt of payment on second overdue (60 days) upon which the Bank may proceed for the recovery measures including follow-up with customer, send written request etc. Also late payment fee and interest are applicable.
Third delinquency is defined as non-receipt of payment on 3rd overdue (90th day).
Once customer reaches 3rd delinquency, card will be blocked automatically and the Bank initiates necessary recovery action including but not limited to legal action.

KBZ UPI Credit Card can be used to make payment for good & services (including online purchase) at participating merchant outlets in Myanmar and abroad including cash withdrawal at all ATMs located in Myanmar and Global ATMS which displays the UnionPay or UPI brand. The current UnionPay acceptance network extends to over 160 countries worldwide. The usage/ withdrawal amount is subject to the terms and conditions.

A chip card, also called an EMV chip card or Smart Chip card, uses an embedded microchip instead of a magnetic strip to store data. The microchip embedded in your card encrypts your data, providing enhanced security against counterfeiting when used at a chip-enabled terminal.

While the chip technology provides enhanced security, using the magnetic strip continues to be a safe way to use your card.

At a chip-enabled terminal

Instead of swiping, insert your card face up into the terminal
Don’t take the card out until the transaction is complete
Sign for your purchase or enter your PIN, if asked, and remove the card

At a traditional terminal without chip technology

Just swipe your card as you’ve done in the past
Sign for your purchase, if asked

For phone or online purchases

Complete your purchases just as you’ve done in the past.

KBZ UPI Credit Card has the embedded chip as well as a magnetic strip card. If the merchant has not upgraded their POS terminals to chip technology, you can still make the payment by using your card by swiping the magnetic strip.

Yes. In Myanmar for all of your Point of Sales (POS) transactions, you need to enter PIN to authenticate the transaction. However, outside Myanmar, you may or may not have to enter the PIN, depending on the merchant’s POS terminal capability.

Please call the Bank’s 24 hour customer service hotline immediately to report :

For Platinum Card +95 137 0066
For Classic Card +95 137 0055

Please call the Bank’s 24 hour customer service hotline for assistance :

For Platinum Card +95 137 0066
For Classic Card +95 137 0055

At the moment, Credit Card outstanding payment can be made as follows :

By cash or cheque at any KBZ Bank branches nationwide
By Direct Debit standing instruction from your banking account

The Direct Debit is a facility available to KBZ Bank account holders. It takes care of your monthly Credit Card payments to the bank. If you register for the Direct Debit facility, your outstanding Credit Card statement amount will be automatically debited from your KBZ Bank account on your payment due date every month. The payment will be credited in your Credit Card account on the following day.

You may call the Bank’s 24 hour customer service hotline for assistance :

For Platinum Card +95 137 0066
For Classic Card +95 137 0055

KBZ Visa Credit Card FAQS

Visa credit card is a kind of unsecured personal loan provided through a “plastic card”, which can be used for payment of goods & services or cash withdrawal.

There will be two (2) types of Visa credit card issued by KBZ bank i.e Platinum & Classic cards with PayWave function. Customers can apply for any of the card based on their income eligibility.

Visa payWave is a contactless method of payment – the latest evolution in Visa payments. It is simple, secure and quick payment method. The technology enables cardholders to ‘tap’ their card on a contactless POS terminal to make transactions up to the amount set by the merchant’s acquiring bank, alongside “inserting” or “swiping” their card into POS terminals. The cards have a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal.

Any interested customer who meets the qualification criteria, can apply for KBZ Visa credit card. However, the approval of the application and the credit limit is subject to the Bank’s discretion.

Customer can apply for KBZ Visa credit card by completing the prescribed application form available at the KBZ Bank branches together with the required documents.

The minimum age for principal applicant is 21 years and the minimum monthly income for Classic card is MMK300,000 and for Platinum card is MMK2,000,000.

It will take approximately 8 to 10 working days.

A supplementary card is usually an additional credit card that you can apply for family members. The supplementary cards are issued under the same account as the primary card holder and the credit limit is shared between primary and supplementary cardholder.

Maximum of 4 cards

18 Years and above

The key difference between KBZ Visa Platinum & Classic credit cards are the added value proposition and the premium fees charged for Platinum cards. KBZ Visa Platinum credit card has additional value proposition such as :

Two (2) times complimentary access to Airport VIP Lounges every year at over 400+ airports, 950+ lounges (applicable from March 2017).
Up to 50% discount at 800 dining outlets in Airports around the world (applicable from March 2017)
20% discount in any F & B outlets in Sule Shangri-La, Yangon for a maximum of 30 guests per visit except banquet and in room dining.
Rewards & exclusive discounts from various Visa merchant partners around the world.
Overseas Travel Accident Insurance two (2) times per year.
Visa Concierge Services (24 x 7).

Normally, there is interest free period of 15-45 days depending on day the transaction is made.
Interest free grace period will be applicable for purchase transactions only. There will be no grace period for Cash Withdrawal.
Payment due date is on +15 days from billing date. If +15^th day is a Bank holiday, next working day would be applicable.

The current interest rate is 13% per annum, applicable on unpaid dues on daily basis and posted on monthly statement billing.
There will be no interest applicable for purchase transactions if paid in full on first due date. However if customer opted for partial payment, there will be no interest free period.

As per Central Bank of Myanmar guidelines, the current maximum limit allowed is up to MMK 5 million subject to credit approval by the Bank and there is no minimum limit set .

The statement billing date will be on 15^th or 20^th of each month.

First delinquency is defined as the first date of overdue. Customer will be charged with interest & late payment fee on next billing if customer missed payment on first due date.
Second delinquency is defined as the non-receipt of payment on second overdue (60 days) upon which the Bank may proceed for the recovery measures including follow-up with customer, send written request etc. Also late payment fee and interest are applicable.
Once customer reaches 3^rd delinquency, card will be blocked automatically and the Bank initiates necessary recovery action including but not limited to legal action.
Third delinquency is defined as non-receipt of payment on 3^rd overdue (90^th day).

20% of the approved Credit Limit

KBZ Visa credit card can be used to make payment for good & services (including online purchase) at any participating merchant outlets in Myanmar and overseas including cash withdrawal at all ATMs located in Myanmar and Global ATMs which displays the VISA logo. The usage / withdrawal amount is subject to the terms and conditions.

There are 36 million participating merchants and 2.4 million ATMs globally accept Visa cards.

A chip card, also called an EMV chip card or Smart Chip card, uses an embedded microchip instead of a magnetic strip to store data. The microchip embedded in the card, encrypts the data, providing enhanced security against counterfeiting when used at a chip-enabled terminal.

While the chip technology provides enhanced security, using the magnetic strip continues to be a safe way to use the card.

At a chip-enabled terminal

Instead of swiping, insert your card face up into the terminal
Don’t take the card out until the transaction is complete
Sign for your purchase or enter your PIN, if asked, and remove the card

At a traditional terminal without chip technology

Just swipe your card as you’ve done in the past
Sign for your purchase, if asked

KBZ Visa credit card has the embedded chip as well as a magnetic strip card. If the merchant has not upgraded their POS terminals to chip technology, cardholder can still make the payment by using the card by swiping the magnetic strip.

KBZ Visa credit cards base currency is Myanmar Kyat.

The transaction currency for domestic transactions depends on discretion of merchants accepting the card. It can be on MMK or US$. Any US$ transaction currency will be converted to equivalent to MMK using prevailing exchange rate.

The transaction currency for overseas transactions depends on transaction currency of respective countries. The transaction currency is converted to equivalent to US$ and further to MMK using exchange rate set by Visa International.

At the moment, credit card outstanding payment can be made as follows :

By cash or cheque at any KBZ Bank branches nationwide
By Direct Debit standing instruction from your banking account

Customers can call Card Department’s 24 hour customer service hotline for assistance :

For Platinum Cardholder +95 137 0066

For Classic Cardholder +95 137 0055

The Direct Debit is a facility available to KBZ Bank account holders. It takes care of your monthly credit card payments to the bank. If you register for the Direct Debit facility, your outstanding credit card statement amount will be automatically debited from your KBZ Bank account on your payment due date every month. The payment will be credited in your Credit Card account on the following day.

Internet Banking FAQS

KBZ Internet Banking is a specialized online platform to allow KBZ customers to perform banking activities at home, via the internet. You can do any Internet banking activities such as account transfers, balance inquiries, bill payments, and stop-payment requests. Account information can be accessed anywhere anytime.

KBZ Internet Banking provides instant up-to-date access to your accounts from anywhere and anytime as long as you have access to the Internet. It is secure, easy-to-use, and convenient and takes only a few “clicks and taps” to get updated account information and complete a banking transaction leaving you with more time for other things.

Benefits of using KBZ Internet Banking are as follow:

Service available 24/7
Save time and cost of travelling
Make instant payment and transfer
Carry out transactions from the web or KBZ Mobile Banking app
Receive instant notifications of financial transactions

Yes, KBZ Internet Banking service is available 24 hours a day, 7 days a week.

Yes, KBZ InternetBanking service can be usedfrom anywhere with internet access.

Yes, you can download the user guide from KBZ iBanking login page.

You can access KBZ Mobile Banking with any Android and iOS devices.

The following 6 types of accounts can be used:
Savings account
Current account
Term deposit account
Loan account
Call deposit account
KBZ MPU Card account

How to apply Internet Banking FAQS

Anyone who has KBZ Personal bank accounts or KBZ Corporate bank accounts.

Benefits of using KBZ Internet Banking are as follow:

Visit your nearest KBZ branch
Fill internet banking application form (email address & mobile phone number required)
Show your ID card (NRC/Passport)

Yes, KBZ Corporate account holders/ companies can apply for KBZ Internet Banking. Please kindly visit your nearest KBZ branch with the following documents:

Corp iBanking Application Form
Company Registration CardCurrent account
Form-6, Form-26
BOD Resolution (Original)
NRC/Passport of makers/checkers
Company Stamp/ BOD Stamps (to be used on iBanking Application Form)

Yes, your KBZ accounts will appear under a single User ID.

How to Login Internet Banking FAQS

If you forgot your User ID, please kindly visit your nearest KBZ branch with the following information and document:

NRC Card
Email Address
Mobile Number

Yes, you can change the password under “Change Password” button in the top menu after logging in to Internet Banking.

Yes, the User ID for both Internet Banking and Mobile Banking is same.

Security FAQS For Internet Banking

We have put in place the industry’s best security features:Y

Industry’s strongest SSL encryption
Firewall
Personal Identification Number (PIN)
Automatic Logout Feature
Constant alert and notification
Constant and Vigilant Monitoring
Regular Review and Audit

If you forgot your password, there are 2 ways to reset it.

Click “Forgot Password” button on the log in page, then click on “User ID” box then key in your User ID then click submit. An OTP will be sent to reset the password.

(or) Please visit your nearest KBZ branch with the following information and document:

iBanking User ID
NRC Card
Email Address
Mobile Number

Log-in password is used when you want to access KBZ Internet Banking.

OTP (one-time-password) is used when you carry out financial transactions within KBZ Internet Banking.

KBZ Internet Banking will be automatically logged out if you forgot to log out or if you are not using your KBZ Internet Banking for some time after logging in.

Your Internet Banking account will be locked to prevent fraud if you tried to enter wrong User ID or Password for more than 3 times.

Transactions and Services FAQS for Internet Banking

The following transactions can be done in KBZ Internet Banking:

Funds transfer between your own KBZ bank accounts
Funds transfer to other KBZ bank accounts
Multiple accounts fund transfer
Set-up scheduled/ standing instructions for payments
Cardless Withdrawal
KBZ Prepaid Visa/Master cards top-up
Pay Bills (Electricity bill)
Mobile Top-up
DirectPay to pay for online purchases
Remit2U

The following request can be done:

View cheque status
Stop or unblock cheque
View account statements
Cheque book request

Yes, you can transfer to all KBZ accounts having 17-digits account number.

Yes, you can transfer funds to KBZ Corporate accounts.

At the moment, you can only transfer to internal KBZ bank accounts.

Yes, you can change the transaction limits online. Please go to “Customer Services” tab then click “Change Users Limits”. However, you can only change the transaction limits within the bank specified limit..

No, you cannot change the email address online. Please kindly visit your nearest KBZ branch.

No, you cannot change the mobile phone number online. Please kindly visit your nearest KBZ branch.

You can write to us by going to “Mail Box” under “Customer Services” tab in Internet Banking.

Technical FAQS For Internet Banking

You can access KBZ Internet Banking by using computer, Android, and iOS devices.

Mozilla Firefox, Google Chrome, Internet Explorer and Safari can be used to access KBZ Internet Banking.

Bulk Airtime Top Up Service FAQS For Corporate Online Banking

The Bulk airtime top up is the service provided by KBZ to Corporate/ SME/ selected retail customers who would like to provide phone/ data allowances to their respective employees or clients in bulk.

KBZ offers a very simple hassle-free process that your employees/ clients will receive the

phone bills easily. This is free of charge with value added services.

It is the same pricing with current telco offering in the market. If the customers want to top up 50,000, the system will be top up 30,000 and 20,000 because of the maximum top up amount is 30,000.

– Save your time for the multiple top ups to hundreds and thousands of your employees

– Reduce the workloads

– No service charges

– Just order and receive the phone bills

Yes, you can use for all the telco numbers. i.e; MPT, Telenor, Ooredoo, MyTel, MEC

You will receive the successful SMS from the related telco.

KBZ will provide the successful and failed airtime top up transactions report.

The telco can be identified with their related initials.

MPT : 20,21,22,23,24,25,26,28,40,41,42,43,44,45,47,49,50,51,52,53,54,55,56,73,89,91

Telenor : 75,76,77,78,79

Ooredoo : 95,96,97

MyTel : 67,68,69

MEC : 30,31,32,33,34,36

Yes, It can fail the transactions. Failed airtime top up transactions could occur due to various reasons:

1. Wrong and Invalid Mobile Number

2. Permanently Terminated Mobile Number

3. One-Way Block

4. Two-Way Block

5. CDMA450

6. GSM Cheap Prepaid

7. GSM Permanent Prepaid Subscriber

8. GSM Postpaid Normal

9. New WCDMA / WCDMA Cheap Prepaid /WCDMA Parment Prepaid Subscriber

Yes , KBZ will refund the amounts within three working days after double confirmed the top up processes.

Yes , You will receive the top up transaction reports of both successful and failed lists.

Your employee may contact to KBZ call center number 09951018555 for the queries.

Yes , your employee may check with the related telco that they will send for the successful top up status.

KBZ MPU Debit (ATM) Card

Debit Card is a kind of a “plastic card”, which can be easily used for payment of goods & services or cash withdrawal from the ATMs from by debiting your bank account.

You can use it to withdraw cash at any ATM machines in Myanmar
You can also use the card at any MPU participating merchants in the country for payment of goods & services.
Further you can use the card for online purchases under MPU card acceptance program.

Convenience (24 x 7 Services) – Able to withdraw cash at any ATM machines in the country based your convenient time and perform fund transfer within KBZ Bank accounts
Time Savings – No need to visit and queue at KBZ Bank branches
Flexibility – Able to use the card for retail and online purchases

Description	Per Transaction	Per Day
ATM – Cash Withdrawal	MMK300,000	MMK1,000,000
POS Purchase/e-Commerce	MMK5,000,000	MMK5,000,000
A/C to A/C Transfer(within KBZ Bank)	MMK300,000	MMK1,500,000

If you do not renew your existing card before the expiry date, you can no longer continue to use the benefits of the KBZ MPU Debit (ATM) card after the expiry date.

It will take 10 days to get your renewal card after you have submitted your application.

Upon collecting your renewal card, you need to surrender the existing card to KBZ Bank..

If you have any standing instructions with the bank or any payee corporation with the existing card account, these instructions will not be carried forward to your new card account. You need to make new arrangement for standing instruction with the new card account.

Yes, you will be able to perform eCommerce transactions with your new card provided you did not object to this service in your application for the renewal card.

Yes.

Yes, you need to enter PIN to authenticate the transaction to secure your transaction.

You can collect the renewal card at your preferred KBZ Bank branch. When you apply for the renewal card, you will be asked by the bank, at which KBZ bank branch, you would want to collect the card

When your card is lost/stolen, you must immediately report to KBZ Bank’s customer service hotline at 01-370320 to block the card.

After which, you are to apply for replacement card with identification document(NRC/Passport)with a fee of MMK3,000at any nearest KBZ Branches.

You may call our 24 hour customer service hotline for assistance: 01-370320.

No, you do not need to pay any service fee for e-Commerce application.

Please call KBZ Bank’s 24 hour customer service hotline for assistance at 01-370320

Mobile Data Pack FAQS

All KBZ Online Banking users can buy via KBZ Internet Banking and mBanking.

It is very convenient and save the time that, one step to top up the mobile data right away.

Yes, you can buy for other mobile number, just simply input the other mobile number that you would like to top up the data.

Users will receive right away the data pack once they got the successful notification form KBZ Online Banking system.

Yes, successful SMS will deliver from the related Telco accordingly with the expired date.

Call and query to KBZ call center (01-370108, 01-370109) with your data top up information. And receive the information accordingly.s, successful SMS will deliver from the related Telco accordingly with the expired date.

Yes, it would be available for all Telco. But currently, Ooredoo is the only first mobile data supplier.

It is same with all the available Telco range of good deals data packages.

It is same price with what Telco is offering. But can save the time with just one-step right away data package deal.

Gift Card (MLBB Diamonds)

KBZ Gift Card Top Up is a feature that allow customers enable to purchase the gift cards credit Diamonds / ePINs for the games, viber out calls.

You can buy the US store of the gift cards types of Mobile Legends (newly added) iTunes, Google play, Viber Out, Steam Wallet and Easy Point application.

Every KBZ online banking users enable to buy the gift cards ePINs via KBZ mBanking or KBZ internet banking channel. And anyone can use the credit ePINs . (E.g., Online Banking users themselves or if he/she buy the gift cards credit ePIN and present the received ePINs SMS to some others as “Gift Cards Credit ePINs Present”)

The payable amount will be deducted from the MMK account that you provided in the KBZ online Banking and the currency have to pay with MMK by displaying the exchange rate of the applied gift cards credits automatically.

Diamonds / Credit ePIN expired date will be displayed together with ePIN SMS.
You can play the available games from the respective application (US store).

You can buy the Gift Cards credits anytime via KBZ online banking while just on the go and play.